Service Desk Analyst
Capital Health Plan•Tallahassee, FL
5d
About The Position
The Service Desk Analyst provides first-line technical support for internal users via phone, email, and ticketing systems. This role triages and resolves incidents, fulfills service requests, and escalates issues following established service-level expectations. The analyst supports modern workplace technologies, assists in system access management, contributes to service quality metrics, and promotes a secure, customer-focused IT environment.
Requirements
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- One year experience preferred.
Nice To Haves
- CompTIA A+
- Network+
- similar certifications
Benefits
- Medical, Dental, and Vision
- Short Term & Long-Term Disability
- Retirement Plan
- Life and AD&D Insurance
- Paid Time-Off (PTO)
- FSA (Health & Dependent Care Accounts)
- And more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
