Skills USA Associate Service Advisor

Crash Champions•Atlanta, GA

3d•Onsite

About The Position

Crash Champions is a rapidly growing and exciting brand in the collision repair industry, operating as the largest founder-led multi-shop operator (MSO) in the U.S. The company also manages the Crash Champions LUXE | EV Certified brand for highline and luxury EV repairs. With over 650 state-of-the-art locations across 38 states, Crash Champions was founded in 1999 with a vision centered on the belief that superior collision repair service is achieved by prioritizing people first. The company's core value is 'We Champion People.'

Requirements

Embody professionalism and display skills consistent with the Crash Champions culture and brand.
Arrive every day, on time, ready to learn.
Commit to 7-9 months for program completion.
Maintain a professional appearance.
Be ambitious.
Observe all areas of the location and ask questions.
Attend calls.
Complete all required training, including assignments in CYOU and I-CAR.
Complete tracker once per week through the end of Stage 2.
Write as many estimates as possible.

Responsibilities

Optimizing and developing accurate repair estimates to meet organizational profit benchmarks.
Educating customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Providing estimates that support the organization's DRP partnerships and KPI goals.
Finalizing total loss administration.
Providing personal, trusted service by reviewing the comprehensive repair process with customers.
Greeting customers by phone or in-person.
Educating customers about the collision repair process, including insurance claims information, processing, and payment procedures.