Associate Service Advisor

Crash Champions•El Cajon, CA

19h•Onsite

About The Position

Crash Champions is one of the fastest-growing and most exciting brands in the industry, operating as the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also manages the Crash Champions LUXE | EV Certified brand, specializing in highline and luxury EV repair centers. With over 650 state-of-the-art locations across 38 states, Crash Champions was founded in 1999 by Matt Ebert. For more than 25 years, the company's vision has been centered on a "People First" approach to delivering superior collision repair service.

Requirements

Embody professionalism and display the skills consistent with the Crash Champions culture and brand
Arrive every day, on time, ready to learn
Commit to 7-9 months for program completion
Maintain a professional appearance
Be ambitious
Observe all areas of the location and ask questions
Attend calls
Complete all required training including assignments in CYOU and I-CAR
Complete tracker once per week through the end of Stage 2
Write as many estimates as possible

Responsibilities

Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
Finalizing total loss administration.
Providing personal, trusted service by reviewing the comprehensive repair process with customers.
Greeting customers by phone or in-person.
Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.