Associate Service Account Manager

UnitedHealth Group•Chicago, IL

11d•$24 - $43•Onsite

About The Position

The Associate Service Account Manager serves as a key liaison between university departments, students, and health insurance providers to ensure smooth administration of student health plans. This role involves managing enrollment and waiver processes, resolving billing and coverage issues, and supporting service-related campus events. Strong communication and customer service skills are essential for delivering accurate guidance and maintaining positive relationships across all stakeholders. This position is full time on-site (40 hours / week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid training, on-site. The hours during training will be 9:00 am to 5:30 pm CST, Monday - Friday. No PTO during training. 100%25 attendance is required.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience in healthcare or medical insurance operations, including claims processing, benefits verification, enrollment, provider services, or related functions.
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Must be located within 25 miles of any of the office locations

Nice To Haves

Experience with Medical OR insurance terminology
Experience with public speaking / presenting information to customers
1+ years of customer service experience in a higher education environment supporting the student population
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
Ability to improve the customer’s experience
Ability to conduct presentations within a public format, small or large
Ability to maintain positive engagement through written and verbal communication
Work effectively in a changing environment
Demonstrates diversity awareness

Responsibilities

Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year
Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans
Maintains the University Student Health Insurance Administration Tool, which tracks students’ annual enrollment and waivers into / out of USHIP
Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University’s’ position on all topics
Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers
Assist in resolution of any insured and/or provider billing issues
Understand and educate students regarding current plan design, policies, and procedures
Coordinate and attend on-campus service-related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed as it relates to the student health insurance plan
Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company’s short - and long - term goals are met as it relates to the student health insurance plan
Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions
Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers
Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.
Any other duties required by the University to assist with the student health insurance plan