Associate, Sales & Services (SAME)

Oriental Bank • San Juan, PR

2d • Onsite

About The Position

The Associate, Sales and Mortgage Expert (SAME) provides a superior customer experience to new and existing clients, promote Oriental Mortgage products and will be responsible for production and quality and cross-selling of a wide variety of integrated solutions and financial services. The position works on site based in San Juan, PR (Plaza Las Americas branch).

Requirements

• Bachelor’s degree in Business, Finance, Marketing or related fields required.
• Two (2) years of experience in retail, sales, operations or customer service required.
• Equivalent combination of education and experience required will be considered.
• Fully bilingual – English and Spanish (verbal and written)
• Computer savvy including MS Office (Word, Excel, Power Point, Outlook) required.
• Availability to work any day of the week and flexibility to work overtime and/or irregular schedules based on branch hours of operations is required.
• Legally authorized to work in the US is required.
• This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Nice To Haves

• Superb consulting skills and working knowledge of sales process/ cycle and tactics highly preferred.
• Customer-service oriented, results-driven, highly motivated, self-starter who possesses a strong work ethic and the desire to help others plan for and protect their financial futures.
• Strong collaboration and teamwork with excellent interpersonal and communication skills.
• Ability to meet deadlines, attain sales quotas / targets, manage multiple priorities.
• Skilled and able to build rapport with new and prospective customers and colleagues .
• Knowledge of web-based and other banking software and applications preferred (CRM/ Salesforce, among others).

Responsibilities

• Use consultative selling to present integrated alternatives to clients, based on a mix of Oriental’s products and services, such as certificates of deposits, checking and savings accounts, IRAs & DGI accounts, mortgage loans, consumer loans, credit cards and others.
• Develops and manages profitable relationships with clients, creates customer rapport, profile and moves prospects down the sales funnel to convert from leads to customers.
• Processes a variety of transactional activities to meet and exceed customer needs.
• Strict compliance with the Bank’s “Know Your Customer” and Anti Money Laundering” procedures.
• Actively solicits business from prospect, clients, Real Estate Brokers, developers, builders and individual prospects to offer the following products: the F.H.A. Loans, Conventional Loans (Conforming, Non-Conforming/Jumbos), Second Mortgages, Mortgage-backed personal loans, Farmers’ Home Loans and any other product that may be added.
• Informs to prospective loan clients of the financial institution’s underwriting guidelines and applicable government regulations.
• Interview prospective clients and completes each loan application and all pre-processing functions in a timely manner.
• Continuously focused on developing new business relationships while retaining and expanding existing relationships with new financial services solutions.
• Follows up after the initial sales encounter and existing customers to develop professional relationships; solicit new business.
• Evaluates customer needs and refers them to the appropriate financial services representative or retail channel for investment, commercial and trust services, among others.
• Contribute to the branch’s sales and services goals’ achievement by supporting teamwork initiatives.
• Coordinate client services and liaise for all retirement plans administrative services between Trust Operations and Oriental Pension Consultants and other service providers.
• Participates in educational programs designed as continued education within Oriental Mortgage and Oriental Financial Group.
• Other duties may be assigned.

Benefits

• Extensive and ongoing learning and development through training, coaching and mentoring.
• A strengths-based, engagement-focused and performance-oriented culture.
• Collaborative work environment and career advancement opportunities.
• Work that aligns our mission with your purpose and skills.
• An opportunity to make an impact in both our clients financial wellness and directly contribute to Oriental’s vision.
• Competitive base pay and incentives (variable pay) based on attainment of established goals and targets (includes mortgage & all bank products).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level