ASSOCIATE SALES COORDINATOR

Aston Carter • Kohler, WI

14d • $23 - $25 • Hybrid

About The Position

This Associate Sales Representative / Associate Coordinator role supports a fast-paced operations team by serving as a key liaison between distributors, vendors, manufacturing facilities, and internal departments. You will manage a high volume of distributor inquiries through Salesforce, support order-related processes, and ensure accurate and timely communication about product availability, lead times, and shipment status. The position is ideal for someone who enjoys administrative, customer-facing work, excels at managing multiple priorities, and is committed to delivering a high level of service while maintaining strong customer relationships and supporting overall operational success.

Requirements

• 2+ years of customer support or administrative experience
• Previous experience in transportation, administrative support, coordination, or a related operations role.
• Problem-solving skills with the ability to investigate issues, identify solutions, and follow up to completion.
• Ability to work effectively with distribution partners, vendors, and internal stakeholders to resolve discrepancies and support logistics and deliveries.
• Experience using Salesforce, SAP, or similar ERP/CRM systems.

Responsibilities

• Manage a high volume of distributor inquiries using Salesforce and other internal systems.
• Serve as a primary liaison between distributors, vendors, technical teams, manufacturing facilities, and internal stakeholders to ensure clear and timely communication.
• Research and communicate lead times, product availability, and order status updates to distributors and internal partners.
• Coordinate with technical departments to identify appropriate parts and solutions for customer and distributor requests.
• Work closely with scheduling teams and vendor partners to obtain accurate delivery timelines and logistics information.
• Provide timely, professional, and proactive communication to distributors regarding inquiries, order progress, and any changes or discrepancies.
• Assist with order entry and order management activities to ensure accuracy and completeness of transactions.
• Maintain accurate records, documentation, and transaction history within company systems, including Salesforce and SAP.
• Support general administrative functions to help the operations team run efficiently.
• Ensure compliance with departmental policies, procedures, and service standards in all interactions and processes.
• Prioritize and manage a high volume of transactions and inquiries in a fast-paced environment while maintaining accuracy and attention to detail.
• Collaborate with team members across departments to resolve issues quickly and support high levels of client and distributor satisfaction.
• Monitor logistics, transportation, and delivery information to help resolve discrepancies and ensure on-time deliveries.
• Contribute to business development efforts by supporting distributors and internal sales associates with accurate information and responsive service.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed