Associate RVA Support Specialist

Motional•Las Vegas, NV

13h•$64,000 - $76,000•Onsite

About The Position

Associate RVA Support Specialists play a critical role in enabling safe, compliant, and scalable autonomous vehicle operations by providing advanced remote vehicle assistance and operational support for autonomous driving systems. This role supports the delivery of a turnkey, fully autonomous driving experience by applying established procedures, technical judgment, and escalation protocols to non-routine and higher-complexity scenarios. Associate RVA Support Specialists work cross-functionally with Operations and Test, Systems, and Vehicle Integration Engineering teams to support feature validation, refine test and verification plans, resolve operational issues, and provide structured, audit-ready feedback to drive continuous improvement. While efficiency and scalability are important, safety and regulatory compliance remain paramount, and the Specialist II is a trusted operational contributor responsible for upholding safety standards as the organization expands its global autonomous vehicle footprint.

Requirements

Demonstrated interest in autonomous vehicle technology, with a strong commitment to safety, reliability, and mobility outcomes
Prior experience in the automotive, autonomous vehicle, robotics, or fleet operations environment
Ability to diagnose and troubleshoot issues across automotive systems, robotic platforms, computer hardware, software applications, and network infrastructure
Working proficiency with Linux-based systems and familiarity with scripting languages used for diagnostics, automation, or analysis
Proficiency with Microsoft Office and Google Workspace tools, including PowerPoint/Slides, Excel/Sheets, and Word/Docs
Successful completion of required role-based eLearning and certification content related to supported vehicle platforms and systems
Demonstrated ability to apply logical, unbiased analysis to problem-solving, including isolating issues, documenting findings, and tracking resolution through established processes
Proven ability to follow detailed procedures, execute tasks accurately, and quickly learn new tools or workflows, with a strong attention to detail and safety-first mindset
Strong written and verbal communication skills, with the ability to clearly document technical information and collaborate across teams
Excellent organizational and time management skills, with the ability to manage multiple tasks in a time-sensitive operational environment
Ability to adapt to changing conditions and apply flexible, creative thinking within established operational and safety guidelines
Availability to work flexible schedules, including nights, weekends, or holidays, to support operational needs
Valid driver’s license required

Nice To Haves

Working knowledge of the Atlassian toolchain, including JIRA, Confluence, Bitbucket, and Jenkins, for issue tracking, documentation, and workflow coordination
Familiarity with programming languages such as Java, C++, or similar languages used in embedded or systems-level development
Hands-on experience with diagnostic and analysis tools such as Docker, Python, and network analysis utilities (e.g., Wireshark)
Knowledge of modern automotive diagnostic procedures, vehicle networks, and service workflows
Experience with system-level architectures and sensors commonly used in autonomous vehicles, including LiDAR, radar, cameras, CAN bus, and associated data networks
Associate’s or Bachelor’s degree in Engineering, Physics, Computer Science, or a related technical field, or equivalent practical experience
Demonstrated experience working in a Linux-based environment for operational, diagnostic, or analytical purposes
Experience performing data analysis to support issue investigation, trend identification, or operational decision-making

Responsibilities

Provide operational support for local and global RVA activities in accordance with established policies, procedures, safety standards, and regulatory requirements, exercising independent judgment within defined guidelines
Review standard operating procedures (SOPs) and training materials for technical accuracy, completeness, and compliance with operational requirements
Develop, revise, and maintain SOPs for new tools, processes, or system changes with appropriate review and approval
Perform controlled updates to workstation software, server usage, and hardware in accordance with change management and access control procedures
Accurately document technical findings, reproducible issues, real-time autonomous vehicle events, and escalation actions to support incident tracking, audit readiness, and root cause analysis
Collaborate cross-functionally with Engineering and other stakeholders to communicate system changes, validate operational readiness, and ensure required RVA training is completed prior to deployment
Monitor system health indicators and initiate corrective actions in accordance with established thresholds and escalation protocols
Certify autonomous vehicle readiness for daily operations and triage/troubleshoot autonomous vehicle hardware and software issues as they relate to RVA responsibilities
Act as a liaison with internal stakeholders to coordinate testing schedules, communicate operational impacts, and ensure alignment with safety and compliance expectations
Ensure the safe and compliant operation of autonomous vehicles on public roads by adhering to all operational, safety, and escalation protocols
Serve as an escalation point for complex, non-routine, or high-risk remote vehicle assistance scenarios requiring advanced assessment or coordination
Partner with Learning & Development and Supervisors to support timely completion of agent training and validation of operational readiness
Provide guidance and informal mentoring to less experienced agents on standard and recurring scenarios, reinforcing adherence to procedures and best practices
Travel domestically as required to support operational or training needs
Perform additional duties as assigned, consistent with role scope and authorization