Associate Research Consultant

CoStar Group•Richmond, VA

1d•Onsite

About The Position

An Associate Research Consultant is responsible for managing a portfolio of commercial real estate contacts and ensuring CoStar’s property, listing, transaction, ownership, construction, and contact data is current, accurate, and complete. This role conducts daily outreach and investigative interviews with brokers, property owners, developers, investors, and other commercial real estate professionals to confirm market activity, capture missing information, and resolve data quality issues. The Associate Research Consultant also supports client product adoption by helping clients understand CoStar and LoopNet functionality, reviewing listing performance, identifying training needs, and partnering with Sales or other internal teams when appropriate. In this role, the Associate Research Consultant uses approved technology and AI-enabled workflows to improve research efficiency while maintaining a high standard for source validation, data accuracy, and world-class customer service. By capturing this critical market information and putting our clients at the center of all we do it enables our customers to make informed high impact business decisions. This position is in office Monday through Friday.

Requirements

Bachelor's Degree required from an accredited, not for profit University or College
A track record of commitment to prior employers
8+ months’ experience in a customer service environment
Microsoft Excel 365 experience is required
Flexibility to work shifts aligned with ET, CT, MT, and PT time zones
Evidence of strong academic performance in college
Bachelors’ degree
Flexibility to work shifts aligned with EST, CST, MST, or PST time zones
Eight or more months of experience in a customer service environment
Permanent US work authorization

Nice To Haves

Natural curiosity, persistence, and ability to conduct thorough investigative research
Experience utilizing and adopting AI tools, including Microsoft 365 Copilot or similar AI-enabled workflows
Proven success performing to metrics or key performance indicators (KPI)
Experience communicating with internal business partners and external clients by phone
Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
Customer-focused approach to tasks, including a drive towards partnering with clients
Ability to work within a team environment as well as an individual contributor
Demonstrated knowledge of and/or experience within the commercial real estate industry
Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas
Strong attention to detail and ability to accurately document research findings, client interactions, and data updates in internal systems.
Ability to be flexible and adapt to changing situations at a high growth company
Proven success performing to metrics or key performance indicators (KPI)
Experience communicating with internal business partners and external clients by phone
Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
Customer-focused approach to tasks, including a drive towards partnering with clients
Ability to work within a team environment as well as an individual contributor
Demonstrated knowledge of and/or experience within the commercial real estate industry
Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas
Capability to accurately capture and enter data
Ability to be flexible and adapt to changing situations at a high growth company

Responsibilities

Maintain accurate and complete property, listing, transaction, ownership, construction, and contact data across assigned markets and portfolios.
Proactively identify opportunities to improve data quality and market coverage within assigned markets.
Conduct high-volume (50+) daily inbound and outbound outreach with brokers, developers, investors, property owners, and other commercial real estate professionals to confirm listing availability, transaction activity, ownership, construction status, and other market-critical information.
Investigating new space listings, recent sale and lease transactions, building ownership and construction in a market
Leverage approved AI tools and Research AI agents to support research workflows that improve efficiency and data quality, while validating outputs against source materials and company standards.
Build and maintain mutually beneficial relationships with clients and commercial real estate professionals through professional, customer-focused communication.
Support client onboarding, product adoption, product searches/functionality questions, listing performance reviews, and training requests in partnership with Sales when appropriate
Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market
Contribute to the growth of an accurate and complete database of commercial real estate inventory
Conduct 50+ daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
Partner with our clients to help them position and market their properties on the CoStar platform for the market/audience

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plans with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks