Associate Relationship Banker - Columbus Central West- Columbus, OH

JPMorgan Chase & Co. • Columbus, OH

2d • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by combining hospitality, banking knowledge, financial technology, and attentive service. You welcome and assist clients who visit the branch, understand their financial needs, and offer thoughtful product and service solutions to help make their lives easier and contribute to branch success. You assist walk-in and scheduled clients in person and by phone, help them use Chase digital banking tools, and connect them with specialists when needed. The role requires compliance with banking policies, procedures, and regulatory requirements, including requirements related to loan originator qualification and NMLS registration under the SAFE Act.

The position is based in Columbus, Ohio, and requires availability for branch hours, including weekends and some evenings. Chase offers a competitive total rewards package, with compensation based on role, experience, skills, and location. Eligible employees may receive commission-based pay or discretionary incentive compensation. Benefits and programs are subject to eligibility.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively, with attention to detail and a focus on consistent client experience.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Ability to work branch hours, including weekends and some evenings.
• Compliance with applicable Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators and SAFE Act NMLS registration requirements, including registration or updating registration after starting and timely annual renewals and updates.

Nice To Haves

• At least 1 year of sales experience in retail, financial services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate clearly and politely in a consultative manner; ask questions and listen to understand and anticipate clients’ needs.
• Assist walk-in and scheduled clients in person and over the phone to build relationships, understand financial needs, and recommend suitable products and services.
• Educate clients about and connect them to digital banking solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible employees may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED