Associate Relationship Banker - Time Corners - Fort Wayne, IN

JPMorganChase • Fort Wayne, IN

2d • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture by creating memorable experiences for clients and employees. You welcome and assist branch clients with attentive service, banking knowledge, and financial technology, helping address their financial needs and contribute to branch success. You build lasting relationships by understanding clients’ needs, offering thoughtful product and service recommendations, and connecting clients with specialized expertise when needed.

This position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates. The role also requires NMLS registration under the SAFE Act; continued employment depends on successful registration after starting, annual renewal, and timely updates.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including tailoring product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Must meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements; a felony conviction within the last seven years is disqualifying.
• Must register with or update registration in NMLS under the SAFE Act and comply with registration, renewal, and update requirements.

Nice To Haves

• At least one year of sales experience in Retail, Financial Services, or another related industry, with demonstrated success establishing clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience following banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment for clients.
• Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to digital banking solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures quickly and accurately to consult with clients and connect them with experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Meet internal and external risk and compliance obligations, including completing required training.
• Register with or update registration in the National Mortgage Licensing System and Registry (NMLS), and complete required renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED