Associate Relations Consultant Sr. - Bilingual Spanish Preferred

Elevance Health•Atlanta, FL

5d•Hybrid

About The Position

The Associate Relations Consultant Senior will be responsible for serving as the primary point of contact for associates and management for associate relations issues including but not limited to: investigations, agency charges (EEO, DOL), employment litigation, associate complaints, performance management, coaching, development, attendance, and other issues. How you will make an impact: Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations. Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation. Debriefs leaders at all levels on findings. Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters. Regularly partners with Ethics and Compliance on crossover investigations. Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization. Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans.

Requirements

BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Bilingual Spanish strongly preferred.
HR designation strongly preferred (SHRM-CP or SHRM-SCP).
Experience conducting complex, high-profile investigations and advising on a wide range of sensitive associate relations issues strongly preferred.
Thorough understanding of employment law, compliance, and employee relations best practices strongly preferred.
Experience demonstrating an executive presence while interacting with C-Suite executives, understanding their priorities, and addressing their concerns strongly preferred.
Expertise in crafting and delivering impactful presentations tailored to a C-Suite audience, incorporating data and narrative strongly preferred.
Demonstrated experience executing on change management programs.
Excellent interpersonal skills, strong emotional intelligence, and ability to build trust, rapport and influence across all levels of the company.
Workday or similar HCM experience preferred.
ServiceNow experience preferred.
Fortune/large company experience preferred.

Responsibilities

Provides advice, guidance, coaching, and training to associates and managers based on policies and legal consultation, and in accordance with employment laws and regulations.
Conducts investigations including managing the witness lists, determining line of questioning, analyzing credibility, researching related records as needed and maintaining written record of the investigation.
Debriefs leaders at all levels on findings.
Provides oversight of the company's internal investigations of associate complaints and serves as a liaison to Legal on associate relations matters.
Regularly partners with Ethics and Compliance on crossover investigations.
Partners with AR leadership and HRBP for requests for transition agreements related to the separation/termination process, and will regularly use persuasive and advanced communication skills to communicate will all levels of associates throughout the organization.
Develops and provides periodic associate relations-related analytical data and analyzes trends to determine appropriate action plans.