Associate-Rehabilitation Clinical Support

IU Health • Frankfort, IN

16h • Onsite

About The Position

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
 Healthy Results - Participation in our team member wellness programs award
points that contribute toward a biweekly financial incentive in your
paycheck! The more you participate, the more you earn!

Requirements

• High School Diploma/GED is required.

Nice To Haves

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsibilities

• Responsible for supporting the daily operations of the Physical, Occupational, and Speech Therapy (PT/OT/ST) departments, ensuring efficient patient flow for both inpatient and outpatient services.
• Provides timely, accurate, and professional administrative support that contributes to high-quality patient care and overall departmental effectiveness.
• Support the daily operations of the Physical, Occupational, and Speech Therapy departments to ensure smooth and efficient patient flow for inpatient and outpatient services.
• Provide timely, accurate, and professional administrative support to contribute to high-quality patient care.
• Greet and assist patients and visitors courteously and professionally upon arrival; facilitate efficient check-in and check-out processes.
• Coordinate, schedule, and confirm therapy appointments in alignment with provider availability and patient needs.
• Maintain accurate patient demographic, insurance, and financial information within appropriate systems.
• Answer incoming calls, respond to inquiries, and direct patients, visitors, and callers to appropriate personnel or departments.
• Collaborate with the Prior Authorization team to ensure insurance approvals are obtained and maintained for all therapy services.
• Communicate regularly with therapy providers, physician offices, and payers to support accurate documentation, scheduling needs, and continuity of care.
• Order, monitor, and maintain departmental supplies and inventory to ensure operational readiness.
• Assist with identifying and troubleshooting operational or workflow issues within the therapy departments.
• Support and participate in departmental performance improvement and process enhancement initiatives.
• Participate in required training, including infection control, equipment usage, regulatory compliance, organizational safety, and fire safety.
• Adhere to all organizational policies, procedures, and regulatory standards.
• Meet departmental expectations for productivity, quality, and customer service while contributing to overall operational goals.

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED