Associate - Records Management FT (33399)

Goodwill San Antonio•Randolph AFB, TX

About The Position

Work for GOOD at Goodwill. Goodwill San Antonio is a dynamic social enterprise that provides employees with opportunities for innovation, growth, and skill development, while generating revenue for employee and community programs. As an entrepreneurial non-profit focused on Fighting Poverty and Creating Opportunity, Goodwill San Antonio specializes in facilitating personal and professional growth, especially for individuals who have faced employment barriers. The organization aims to maximize the value of employee work and donor contributions to benefit the community and environment by recirculating used goods and preventing landfill waste. Goodwill offers various career paths in retail, production, warehouse, logistics, customer service, career services, technology, document imaging, grounds maintenance, and facilities management. They frequently partner with government agencies for diverse career opportunities and prioritize internal promotions. Employees benefit from personal and professional skills development, health and well-being programs, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

Must be a U.S. citizen and eligible for a security clearance
High School Diploma or equivalent (GED)
1 year of clerical/office experience.
Analyze, evaluate situations, and develop alternatives for conflict resolution
Good communication
Strong customer service
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

Assist in maintaining the Air Force Records Information Management System (AFRIMS).
Review and process records management (RM) letters of appointment for local Records Management Professionals and create AFRIMS accounts.
Manage and monitor records management training within AFRIMS.
Provide assistance to FARMs/RCs on AFRIM System and local electronic record file plan requirements, reviews, and processes; and approve file plans within AFRIMS database.
Monitor FARMs in establishing their organizational hierarchy structures, users groups/permissions spreadsheets, submitting database access requests, establishing electronic record management (ERM) file plans, maintenance, and storage areas.
Provide support and conduct staff assistance visits to AFPC/tenant unit offices to ensure files/records are maintained in accordance with established file plans and Air Force policy.
Conduct virtual AFRIMS & ERM file plan reviews and reports results.
Submit requests on behalf of FARMS for records not stored locally.
Following completion of duplication of records, prepare and return originals to the applicable Federal Records Center.
Track records throughout the process and update records database.
Review and provide input on how various messages, publications, instructions, reorganization packages, and forms etc., may impact record keeping compliance requirements.
Work with local network support contacts to obtain quarterly reports on unauthorized file extentions detected within electronic records management file plans.
Notify the owners with directions for corrective actions.
Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.