Associate Project Manager (Solution Delivery)

Becton Dickinson Medical Devices•Sparks, NV

2d•Onsite

About The Position

The Solution Delivery Associate Project Manager will support improving team capabilities including areas such as project data analysis and analytics, logistics and project coordination. Primary sources of data will be Smartsheet, Salesforce, ServiceMax and SAP. This individual will propose, collaborate, negotiate, present, and ultimately publish purposeful reports and dashboards to assist with driving efficiencies and effectiveness in our project methodologies, KPIs and goals. Additionally this role is accountable for Clinical Laboratory Customer Implementation Project Execution from contract signature through project closure and has some responsibility pre-contract to set appropriate expectations with both internal and external customers for informatics migrations and other assigned projects. The Solution Delivery Associate Project Manager will drive project efforts forward while collecting, organizing, and distributing project and program meta data such as risks and issues, revenue recognition forecast, lessons learned, etc. All projects and duties will be part of Waters’ Advanced Diagnostics portfolio.

Requirements

Bachelor's degree (BA/BS) in life sciences, business or engineering
1+ years clinical laboratory experience or equivalent Project management experience in a technical or laboratory customer environment
Demonstrated understanding of US Clinical Laboratory Diagnostics or Healthcare Industry
Knowledge of Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA)
Proven leadership abilities with accomplishments demonstrated in cross-functional projects, teams, and programs
Excellent interpersonal skills, including strong internal/external communication and presentation skills
Consistent professionalism in all customer and cross-team interactions
Proficiency in risk and escalation management and conflict resolution
Demonstrated knowledge of Project Management, Risk Management, and Change Management methodologies
Ability and willingness to travel up to 50% of the time

Nice To Haves

Experience with laboratory instrumentation, automation systems and informatics
Project Management Professional (PMP) Certification
Advanced degree in relevant field
LEAN/Six Sigma knowledge or certification

Responsibilities

Developing and communicating the wholistic project plan to the project team, internal leadership, and customer stakeholders.
Assembling and maintaining the project schedule.
Hosting regular meetings with internal & external project teams to monitor & control progress.
Regularly updating internal stakeholders on project status, trends, and forecasts.
Maintaining accurate and timely project data inputs on a weekly basis.
Advising the customer on managing organizational change (Change Management).
Manage and communicate project risks impacting the project or organization.
Engage local sales and service teams to underpin a sustainable product placement.
Participate in continuous improvement sessions to further professionalize the Solutions Delivery team.
Coordinate project resource availability and allocations with appropriate teams.
Interface effectively with the different Waters departments to manage cross-functional processes and resolve issues impacting customers.
Supports sales partners’ efforts to attain business objectives.
Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits.