Associate Project Delivery Lead

Thrive

1d•$50,000 - $65,000

About The Position

The Associate Project Delivery Lead is primarily responsible for planning, tracking, and managing customer projects. The associate level role will be responsible for customer projects that are smaller in size and complexity, including customer onboardings. Associates Leads will be trained on the Thrive project coordinator and project management processes and will have the opportunity to grow into a Lead role managing larger projects. The individual will serve as the main point of contact for customers and their technical resources (internal and external parties) throughout the project. The role requires the individual to drive projects to success through clear expectation setting, task management, and status updates. An Associate Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers using project management software, checklists, and reports.

Requirements

Moderate experience in project management and professional services
Skilled in managing project plans, creating timelines, and keeping all parties to task
Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
Familiarity with Thrive technologies included but not limited to: Office 365, Microsoft Server OS, Private Cloud, Public Cloud (Azure), Networking (Firewalls, Switching, Access Points), Disaster Recovery, Backup technology

Nice To Haves

Project management certification (PMP, CAPM, Prince etc.)
Experience using SmartSheets and/or ServiceNow (or other project management software)
Willingness to improve team process and contribute to team and company initiatives

Responsibilities

Transition clients onto Thrive managed services
Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings. Ownership of the entire project life cycle
Work with the Account team to properly understand client account balance and invoicing needs
Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
Completing Project Coordinator tasks when needed
Collaborate with customers and initialize the service order
Convert orders to projects/tasks/change requests for quick execution
Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)
Work with an Onboarding Consultant to research and confirm the project scope and service inclusions