Associate Project Coordinator

Great Northern•Brooklyn Park, MN

10d•Onsite

About The Position

Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another. Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives. Great Northern is continually investing in upgrading or purchasing new, high-speed manufacturing equipment to maximize and increase capacity. Our employees have access to state-of-the-art technology and tools, enabling them to work more efficiently and effectively. These investments not only maximize our capacity and increase production, but also create more opportunities for our employees to learn and grow their careers.

Requirements

High school diploma or general education degree (GED).
Commitment to ethical business standards and personal integrity.
Self-motivation and ability to work with minimal supervision.
Accuracy in work and strong attention to detail.
Excellent interpersonal communications skills in oral and written format.
Excellent telephone skills and etiquette.
Demonstrated ability to work effectively with internal teams, and the ability to convey a positive and professional image of service and support to employees at all levels of responsibility in the company.
Proficient in Microsoft Office software (Word, E-mail, and Excel) spreadsheet applications.
Familiarity with, and ability to use and interpret, Internet/Intranet information.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to understand internal pricing procedure.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret production schedule, various instructions furnished in written, oral, or diagram format.
Ability to maintain confidentiality of sensitive and confidential company and employee/employment related information.
Approachable and supportive when working with others.
Ability to define problems, collect data, establish facts and draw conclusions.

Nice To Haves

Previous manufacturing and/or printing industry experience is beneficial but not required.

Responsibilities

Handle and follow through on customers’ requests for service and product information in support of sales activity.
Process orders for products received by mail, telephone, or personally from customer or company employee.
Write, type, and edit orders daily, ensuring accurate data entry into the computer for clarity and cost calculation for internal reporting.
Edit existing orders with updates and alterations, verifying that the most current specifications are submitted to all relevant internal teams.
Ensure that all customer documents are accounted for, documented, and responded to.
Participate in daily and weekly team meetings.
Manage daily notes effectively.
Determine production routing of custom orders according to specifications from Design and machine capabilities.
Confer with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
Provide status updates to appropriate teams, as needed.
Provide clarity to team members by entering accurate information into ERP, customer online portals, and Project Management systems.
Provide some administrative support and service for Sales and Management as needed.
Occasionally communicate via phone/email with customer to ensure information is managed.
Expedite "hot" orders.
Record or file copies of orders.
Assist in inventory control and notify appropriate departments of orders that would deplete stock.
Interface with Account Managers and Estimating to establish pricing.
Interface with Accounting to assure accuracy in invoicing.
Interface with other team members to understand order base, projects and customer requirements.
Interface with Project Management and Scheduler to gain understanding of production schedule.
Interface with Designer to assure project sign off for all Instore design specs are accurate to customer documents and order.
Provide back up to Project Coordinators, as needed.
Assist in investigating and resolving routine requests and customer complaints.
Compile statistics and prepare various reports for sales and management.
Perform a variety of miscellaneous tasks that may be assigned by management representatives from time to time.