Gestionnaire adjoint de programme - Associate Program Manager
About The Position
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.
Requirements
- Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
- Bilingualism (French/English) is required
- Advanced knowledge of pharmaceutical distribution industry
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Strong communication, both internally and externally as well as interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
- Adaptability to change and to learn new skills as required
- Excellent presentation skills
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)
- The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Nice To Haves
- Post-secondary education or equivalent in a related discipline
- RN/RPN license an asset
- Project management experience is an asset
Responsibilities
- Maintenance of a territory caseworker assignment
- Ongoing maintenance of the assigned projects
- Monitoring
- Protocol adherence
- Documentation in case files (electronic and hard files)
- Database use and accuracy of information collected
- Phone calls for accuracy of content and telephone etiquette
- Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence
- Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager
- With the manager, participate in the hiring and training process of new staff
- Identification of needs for modification of program database, protocols and current processes
- Daily and on-going client project communications
- Assistance and back up to the manager
- Client reporting
- Responsible to report all Adverse Events to the assigned units/departments
- The Associate Program Manager will also be assigned other duties and tasks as required from time to time.
Benefits
- medical
- dental
- vision care
- comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
