Associate Program Manager

Flash•Austin, TX

7h•$75,000 - $100,000•Hybrid

About The Position

Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as an Associate Program Manager! Flash is looking for an Associate Program Manager to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go,so they can focus on the destination. We are seeking a highly organized and strategic Associate Program Manager to lead complex software and platform initiatives across cross-functional teams. This role is responsible for coordinating multi-team efforts, driving execution across engineering and product organizations, and ensuring alignment between business objectives and development priorities. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Engineering team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Requirements

Experience working in SaaS, FinTech, payments, or platform-based technology environments.
Familiarity with Jira, Confluence, or similar engineering collaboration tools.
Experience supporting customer-facing platforms or operational technology systems.
Exposure to hardware-software integration programs (e.g., kiosks, devices, IoT systems).
Experience with operational processes involving customer support escalation and issue triage.
Program Strategy & Roadmapping
Cross-Team Coordination
Stakeholder Communication
Operational Process Design
Risk & Dependency Management
Executive Reporting
Documentation Governance
Highly organized, strong discipline, and attention to detail
Ability to manage multiple workstreams simultaneously.
Proven experience managing complex, cross-functional initiatives involving multiple engineering teams.
5 years of experience in Program Management, Technical Program Management, or Project Management within a software or technology organization.
Strong understanding of software development processes, including Agile, Scrum, Kanban, or hybrid methodologies.
Bachelor’s degree in Business, Engineering, Computer Science, or a related field required.

Responsibilities

Define and manage cross-functional programs aligned with product strategy and company goals
Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps
Establish program milestones, track progress, and proactively manage risks and dependencies
Coordinate delivery across multiple engineering teams, ensuring alignment and accountability
Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized
Facilitate planning and discovery across Product, Technical PMs, and Engineering
Manage the pipeline of Customer Support and Success tickets requiring engineering involvement
Ensure issues are properly triaged, validated, and documented before escalation
Identify trends and systemic issues to drive product and platform improvements
Provide structured reporting and insights on program health, timelines, and risks to leadership
Maintain dashboards and prepare executive-level updates for planning and reviews
Strengthen documentation practices, including release notes, product features, and operational playbooks