Associate Program Director, Market Access

Mercalis•Morrisville, NC

1d•Onsite

About The Position

The Associate Program Director is responsible for the operational oversight, administration and management of one of more operational reimbursement program teams. This includes responsibility for hiring, leading, and training an operational team of Program Managers, Supervisors, Care/Case Managers, and various other related positions. This role is responsible to ensure assigned programs are operating in accordance to client service levels, compliance standards and operational efficiency. This role will be one of the primary point of contact for client to provide high-level program updates, escalations and address client concerns.

Requirements

BA/BS degree; Master’s preferred.
7-10 years of experience; minimum 5 years Pharma or Healthcare industry including previous management experience
Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
High-level of confidence, integrity, enthusiasm, executive presence and a personality that fits a fast-paced, energetic and proactive organization
Ability to manage others, both direct and indirect reports
Proven ability to work in a team environment
Exceptional verbal and written communication and presentation skills required to both internal and external clients
Ability to build strong relationships with peers, across the organization and the senior leadership team
Ability to effectively work within a complex, matrix environment
Excellent interpersonal skills and ability to influence sometimes without explicit authority

Nice To Haves

Prefer candidates who can type at least 35 words per minute with 97% accuracy.
flexibility to travel as needed is preferred.

Responsibilities

Set workflow expectations and operating direction of various reimbursement and patient access programs
Challenge the status quo in search of new processes, ideas, technology to deliver on growth and improve competitive position.
Generate innovative ideas and solutions to meet and exceed customer experience and drive margin.
Lead role in presenting to internal leadership strategic direction, analysis and presentation of key findings within data analysis necessary to support programs’ operations.
Establish goals and expectations for the team, set direction and influencing team performance to established goals through the development and coaching of managers.
Establish and execute internal core competency requirements as minimum training standards for assigned teams. Determine content and new core competencies as the department’s responsibilities evolves to meet new challenges of the business
Primary ownership of all day-to-day budget and finance management, including reconciliatoin and invoicing management with the internal finance team and client counterparts
Responsible for consistency of quality interactions within the department
Deliver effective people-leader communication, performance management and goal setting to drive highly-engaged program teams
Directly and through subordinate leaders, drive assigned performance responsibilities of teams and team members.
Lead the analysis and writing of client reports and other deliverables
Monitor and report on program statistics and metrics used to measure the performance of program teams and assigned Program Managers
Participate with Hub Services and company leadership to improve process and performance
Travel as needed to and attend related meetings/conferences as required
Cultivate and manage relationships with key contacts in professional organizations and medical professional societies
Participate in interviewing prospective employees, evaluating current employees, and training employees
Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact