Associate Product Specialist, GastroPlus
About The Position
The Associate Product Specialist will support the development of GastroPlus and contribute to customer enablement activities and product support under the guidance of senior team members while helping to shape the future of physiologically based pharmacokinetic (PBPK) and biopharmaceutics (PBBM) modeling and simulation. The role will assist with customer interactions, contribute to documentation efforts, and provide basic product support. This role offers structured learning opportunities and mentorship to build foundational skills in product, technical, and customer support while learning our software products and implementation processes. GastroPlus is a powerful, industry leading, PBPK and PBBM platform that supports applications from early discovery right through to regulatory submission.
Requirements
- Excellent English written and oral communication skills
- Basic understanding of software applications
- Strong learning agility
- Detail-orientated approach
- Critical thinking and problem-solving ability
- Ability to follow technical instructions
- Proactive, self-starting team player able to organize own time successfully
- Basic understanding of software concepts
- Proficiency with Microsoft Office Suite
Nice To Haves
- Previous research or professional experience in PBPK/PBBM modeling preferred
- Comfortable presenting scientific material to different audiences
- Experience writing scientific publications, case studies or tutorials
- GastroPlus experience
- Python or R experience
Responsibilities
- Translate user needs and scientific advancements into specifications for product improvement
- Work with the development team to define and test product features
- Contribute to the development and running of the automated testing suite
- Present GastroPlus to potential customers and scientific audiences
- Respond to customer inquiries
- Escalate technical issues appropriately
- Assist with user onboarding
- Support, develop and deliver training sessions
- Update existing materials
- Review documentation for accuracy
- Create simple user guides
- Format and organize content
- Participate in team meetings and contribute to internal knowledge sharing
- Contribute to the scientific growth of the team
- Support process improvements
- Maintain team documentation
- Other duties as assigned
Benefits
- Hybrid work options
- Flexible schedules
- Stock options
- Annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
