Associate Product Owner - Provider
About The Position
The Associate Product Owner supports provider-facing digital engagement initiatives and collaborates with the Product Owner to deliver the digital strategy in key areas of Digital Experience. The role helps execute product vision, prioritize Agile story cards, and track and report on key accomplishments. It represents provider and end-user perspectives by gathering stakeholder feedback, identifying adoption barriers, and aligning digital solutions with provider needs and experiences. The position maintains the Provider Digital Engagement roadmap and backlog, supports requirements definition and delivery planning, coordinates provider-facing activities across stakeholders and channels, and helps measure engagement effectiveness and adoption. It also supports Agile delivery by working with development teams during sprints, managing defects and backlog priorities, writing user stories, and coordinating user acceptance testing.
Requirements
- Bachelor’s degree required.
- At least three years of experience in the role of a business or digital analyst.
- Ability to manage multiple projects and coordinate with other teams.
- Knowledge of Internet and mobile technologies and concepts.
- Ability to work efficiently in a fast-paced environment.
- Ability to adapt to organizational changes or changes in product or technology direction.
- Ability to manage multiple tasks concurrently while meeting deadlines.
- Ability to represent and reinforce the end user’s perspective throughout the realization cycle.
- Advanced oral communication skills.
Nice To Haves
- Previous experience working in the healthcare industry.
Responsibilities
- Serve as a provider-facing representative for digital engagement initiatives by collaborating with provider stakeholders, gathering feedback, identifying adoption barriers, and aligning digital solutions with provider needs and experiences.
- Maintain and organize the Provider Digital Engagement roadmap and backlog, documenting initiatives, priorities, dependencies, milestones, risks, and status.
- Review provider engagement requests, provider impact assessments, and stakeholder business needs to support requirements definition, work intake, prioritization readiness, and delivery planning.
- Support provider digital adoption initiatives to improve provider awareness, self-service utilization, digital experience, and engagement outcomes.
- Partner with the Website Manager, Training Manager, Provider Communications, analytics resources, and other stakeholders to coordinate provider-facing engagement activities and support consistent messaging, timing, channel use, and readiness.
- Track provider-facing deliverables, dependencies, decisions, risks, and action items; facilitate planning and readiness discussions and communicate status to stakeholders.
- Coordinate provider-facing engagement calendars and activities to identify overlapping, competing, or duplicative outreach and raise potential timing, capacity, or dependency concerns.
- Partner with analytics resources to support measurement of engagement effectiveness, provider adoption, digital utilization, and opportunities for continuous improvement.
- Collaborate with the Product Owner to execute product vision and strategy, prioritize Agile story cards, and report on key accomplishments.
- Collaborate with project areas to build relationships and confidence in delivering digital strategy.
- Support high-quality member and customer satisfaction in the digital space.
- Inform stakeholders about project progress and status.
- Manage, prioritize, and assess the impact of defects, providing input on whether to fix or defer them.
- Collaborate with and support the development team during a sprint.
- Answer technical questions from developers, scrum masters, and other team members.
- Assist the Product Owner with product vision and strategy and scrum responsibilities.
- Act on behalf of the Product Owner in conflicting meetings and help prepare status updates and presentations.
- Write clear, detailed user stories based on user feedback and project goals.
- Initiate and conduct user acceptance testing with stakeholders to ensure stories meet acceptance criteria.
- Prioritize and maintain the Agile team backlog, including defining features, user stories, and acceptance criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
