Associate - Product Operations, Flights Inventory

Capital One•McLean, VA

8d•$66,700 - $91,200•Onsite

About The Position

As a Product Operations Associate supporting Flights Inventory, you’ll help support the operational health, quality, and performance of Capital One’s Flights platform. You’ll work closely with Senior Associates within Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to help ensure reliable airline inventory, strong bookability, and exceptional customer experiences across Capital One Travel products. In this role, you’ll assist with day-to-day operational processes across the shopping and booking lifecycle, including monitoring inventory behavior, supplier configuration support, fare mapping assistance, and onboarding activities for new airline and provider integrations. You’ll also contribute to initiatives focused on shopping optimization, inventory quality, and ancillary product support. You’ll contribute to bug investigations, operational escalations, and operational issues across booking environments while partnering with cross-functional teams to support issue resolution and continuous improvement efforts. This role is ideal for someone who is analytical, detail-oriented, technically curious, data-driven, has a strong bias for action, and excited to grow within a fast-paced travel technology environment. As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.

Requirements

Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.
Problem Solving. Approaches operational issues thoughtfully and works collaboratively to identify solutions, escalate risks, and improve processes. Comfortable navigating ambiguity and learning through hands-on experience.
Technical Curiosity. Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with APIs, supplier integrations, monitoring tools, and booking environments.
AI Fluency & Operational Innovation. Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency, support investigations, streamline workflows, and surface actionable insights. Curious about how emerging AI technologies can enhance product operations and customer experience.
Analytical Mindset. Use data, dashboards, and operational metrics to identify trends, monitor performance, and support informed decision-making. Demonstrates curiosity around operational health, customer impact, and continuous improvement opportunities.
Customer Focus. Understands the importance of reliable booking experiences and operational quality. Advocates for the customer experience by identifying gaps, escalating issues, and supporting resolution efforts.
Teamwork & Collaboration. Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams. Builds strong working relationships and contributes positively to team goals and cross-functional initiatives.
Ownership Mentality. Takes initiative, follows through on commitments, and proactively supports operations improvements. Demonstrates accountability and a willingness to learn new systems and processes.
Communication. Communicates clearly and professionally with both technical and non-technical stakeholders. Able to document findings, share updates, and support operational coordination across teams.
Continuous Learning. Motivated to grow within product and travel operations. Open to feedback, eager to develop technical and operational expertise, and interested in learning emerging technologies and industry trends.
High School Diploma, GED or equivalent certification
At least 1 year of experience in product operations, travel operations, air supply or technical program management
At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)

Nice To Haves

1+ year of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, BigQuery
1+ year of experience with Google Suite
1+ year of experience with SQL and experience analyzing data to inform decisions
1+ year of experience with branded fares, ancillaries, API-based integrations and XML or JSON protocols
Curiosity around automation, AI-assisted operational tooling, and operational process improvement
Strong verbal and written communication skills and cross-functional collaboration experience
Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment

Responsibilities

Support operational health and day-to-day performance of airline inventory and bookings systems
Monitor bookability, latency, shopping behavior, and operational metrics to help identify issues and trends
Assist with bug triage, escalation tracking, and operational investigations across booking environments
Support testing, validation, and ongoing QA of new features, supplier integrations, and configuration changes in staging and production environments
Help maintain fare mapping, supplier configurations, and manage various tenant configurations across booking systems
Support NDC integrations and supplier connectivity initiatives to improve inventory quality and coverage
Assist with maintaining the Product Ops Intake Board and coordinating incoming operational requests.
Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to support issue resolution and operational improvements
Help maintain operational documentation, playbooks, workflows, and alerting processes
Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
Assist stakeholders with supplier-related inquiries, fare discrepancies, and inventory investigations
Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams