Associate Product Manager
About The Position
Sela is the market-leading AI voice agent for mortgage lenders. Founded in 2024, the company has experienced rapid growth, securing enterprise customers among the top mortgage banks in the U.S. The company aims to reduce the cost of homeownership in the U.S. by disrupting the phone sales industry with AI. Sela is at the forefront of this economic transformation, creating value through applied AI. The mortgage vertical is seen as a key entry point to owning the consumer relationship for high-consideration sales, extending beyond mortgages to related financial services. This role offers a significant opportunity to be part of a company experiencing exponential growth (10x in the past 12 months). The team values high agency, a high bar for performance, collaboration, and intensity, balanced with a sense of not taking themselves too seriously. The company tackles challenging technical problems, including outperforming human sales teams, managing low-latency real-time infrastructure, ensuring 99.9% uptime, maintaining enterprise-grade privacy and security, developing advanced simulation and evaluation systems, and implementing flexible A/B testing, AI scheduling, and dialing. Sela owns its entire technology stack and prioritizes quality.
Requirements
- Unusually strong writing skills.
- Judgment about what matters.
- Comfort with ambiguity and speed.
- Real curiosity about AI.
Responsibilities
- Directing AI agents to build AI agents, including standing up new voice agents, reworking existing ones, and extending internal systems.
- Owning the voice agents for key mortgage lender customers, including direct customer interaction, understanding loan officer workflows, and translating these into agent performance.
- Verifying every change through evals and simulations before live deployment.
- Building new agents end-to-end.
- Taking on complex use cases such as pulling credit and recommending loan products, initially alongside PMs and eventually independently.
- Owning the agents for a set of the largest lenders, managing both the work and the customer relationship, from same-day tweaks to major rebuilds.
- Building new agents from customer requirements, designing conversational flows, and implementing them.
- Identifying patterns across customer requests to propose new features for the roadmap.
- Setting the quality bar for agents and deciding on the viability of features.
Benefits
- Top-of-market medical, dental, and vision coverage
- 401(k) with a top-of-market employer match
- Unlimited PTO
- Snacks, dinner, and weekly team lunches
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
