Associate Product Manager

iPacket

About The Position

We are seeking an Associate Product Manager to support product delivery, operational effectiveness, and cross-functional coordination across our product organization. This role is ideal for someone who enjoys solving operational challenges, improving workflows, and helping teams deliver high-quality product experiences at scale. The APM will partner closely with Product Management, Engineering, Support, Operations, and other internal stakeholders to improve product rollout readiness, improve launch quality and downstream operational outcomes, identify process inefficiencies, coordinate internal product communication, and support operational product initiatives. This role will also help drive internal tooling and workflow improvement efforts that improve scalability and organizational efficiency. This is not a traditional roadmap ownership role focused primarily on customer-facing feature prioritization. Instead, this role focuses on improving how products are delivered, adopted, communicated, and operationalized across the organization.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred
1–3 years of experience in product management, product operations, business analysis, software support, project coordination, or related roles
Strong organizational skills with attention to detail and follow-through
Excellent written and verbal communication skills
Ability to navigate ambiguity and work cross-functionally in a collaborative environment
Comfortable balancing operational coordination with strategic process improvement
Strong problem-solving and systems-thinking mindset

Nice To Haves

Familiarity with Agile or Scrum development environments
Experience using project management and collaboration tools such as Jira, Linear, Confluence, Zendesk, or similar platforms
Experience coordinating software releases, testing activities, or operational workflows
Ability to identify patterns, inefficiencies, and opportunities for process improvement
Interest in AI tools, workflow automation, and operational scalability
Basic technical understanding of APIs, databases, or web applications is a plus

Responsibilities

Partner with Product, Engineering, Support, and Operations teams to validate workflows and improve launch quality
Support product launches and releases by coordinating readiness activities across teams
Identify operational risks, edge cases, downstream impacts, and process gaps prior to release
Assist with release validation, issue tracking, and user acceptance testing activities when needed
Help improve release processes, documentation standards, and operational handoffs
Contribute to a culture of continuous improvement across product delivery, communication, and operational workflows
Serve as a connective point between Product, Engineering, Support, Operations, and other business teams
Help improve visibility into current initiatives, product capabilities, and upcoming releases
Coordinate communication related to product changes, operational impacts, and internal enablement
Gather and synthesize feedback from internal stakeholders to identify recurring friction points and improvement opportunities
Help identify opportunities to improve internal tooling, workflows, and operational processes
Support roadmap initiatives related to internal systems, process optimization, and operational scalability
Independently coordinate and drive smaller-scale operational and workflow improvement initiatives
Partner with stakeholders to improve efficiency across product delivery and support workflows
Explore opportunities for automation and AI-assisted workflow improvements
Partner with Product Managers to maintain clarity, alignment, and operational follow-through across initiatives
Review and organize enhancement requests, operational feedback, and reported issues
Help maintain clarity and alignment within project management and tracking systems
Support ongoing product operations and process improvement initiatives