Associate Process Manager-IT

eClerx • Fayetteville, NC

1d • Onsite

About The Position

We are seeking an experienced IT Help Desk Support professional to join our team in Fayetteville, NC. This is a hands-on, onsite role responsible for supporting daily IT operations within a fast-paced call center environment. The ideal candidate will have strong troubleshooting skills, experience managing tickets, and the ability to support end users with hardware, software, and workstation needs.

Requirements

• 3–4 years of IT Help Desk or Desktop Support experience required
• Strong knowledge of computer hardware, software, and system troubleshooting
• Experience with workstation setup, maintenance, and repairs
• Ability to manage multiple tickets and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred
• CompTIA A+, Security+, or ITIL certification is a plus
• Experience supporting IT in a call center or high-volume environment preferred

Responsibilities

• Manage and resolve IT help desk tickets in a timely manner
• Provide onsite support for desktops, laptops, and peripheral devices
• Set up, configure, and maintain computer workstations and equipment
• Troubleshoot hardware, software, and basic network issues
• Install, update, and maintain operating systems and applications
• Document technical issues, resolutions, and processes
• Escalate complex issues to senior IT team members when necessary
• Support day-to-day IT operations within a high-volume call center

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees