Associate ProAssure Systems Specialist

Stryker•Providence, RI

9h•Onsite

About The Position

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker’s Vocera Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission, to make healthcare better. This role will be based at the primary location: 830 Chalkstone Ave, Providence, RI 02908 with occasional travel to 2 additional locations.

Requirements

Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
Minimum 2 years clinical or healthcare IT (HIT) experience required
Must be a US Citizen

Nice To Haves

Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Demonstrated success working with physician and nursing staff
Experience with clinical workflow analysis and design
Experience with Cisco wireless networks and equipment

Responsibilities

Manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines