Associate Principal Resident Engineer (Hybrid)

Dragos•Houston, TX

23h•Hybrid

About The Position

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Come join a mission that can save the world! Our Customer Experience team is seeking a Resident Engineer who will partner with one of our customers in Houston. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure.

Requirements

Must live within a reasonable commuting distance of Houston, TX and be willing to work a hybrid schedule that includes regular onsite work at customer facilities.
5+ years of ICS/OT cybersecurity experience.
Networking experience including strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols.
Experience with Linux (command line), Docker, scripting languages (Python, shell, etc.), SIEMs, and ELK stack.
Experience with on-premise and cloud software solutions for the enterprise, with the ability to manage multiple stakeholders and projects.
Customer-oriented and attentive to client needs, with strong interpersonal and communication skills.
Willingness to travel up to 25%.

Responsibilities

Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives.
Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes.
Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability.
Develop content, build foundational workflows, and provide troubleshooting and break/fix support; manage escalations as needed.
Provide knowledge transfer, training, and new release feature walkthroughs to key stakeholders while documenting processes.
Maintain ongoing client engagement by soliciting feedback on feature requests, communicating product roadmap updates, and identifying opportunities for additional Dragos products and services.
Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes.