Associate Principal, End User Computing

The OCC • Chicago, IL

9d • Hybrid

About The Position

The Associate Principal, End User Experience is responsible for advancing the overall end user experience through automation, design, and strategic engineering. This role leads development and improvement of the end user desktop environment, designs solutions for existing and future services, and strengthens the organization’s security posture. The role requires hands-on technical depth, cross-functional collaboration, and the ability to drive innovation in a regulated financial services environment.

Requirements

• Must be able to communicate technical concepts clearly and concisely in both written and verbal form to audiences ranging from end users to executive leadership
• Must demonstrate structured problem-solving: ability to articulate the issue, root cause, solution options, and recommended path forward
• Must be comfortable working independently with minimal supervision while also contributing effectively as part of a team
• Must be available for on-call rotation as part of the team’s assigned support schedule
• Demonstrated ability to package applications using VMware AppStacks for delivery in a VDI environment
• Proven ability to troubleshoot and resolve endpoint application issues in a production enterprise environment
• Proven experience maintaining OS base builds including security patching and vulnerability remediation
• Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort in the end user environment
• Bachelor’s degree in Computer Science, Information Technology, or a directly related field – OR – a minimum of 4 years of verifiable equivalent professional experience in lieu of a degree
• Minimum 3 years of hands-on experience supporting Windows desktop operating system environments (Windows 10/11 in an enterprise domain)
• Minimum 3 years of experience deploying applications across enterprise desktops using modern tools
• Minimum 3 years of experience writing and maintaining scripts in at least one of: PowerShell, Python, Bash, or VBScript
• Minimum 3 years of experience packaging software for enterprise deployment (e.g., MSI, MSIX, App-V, or equivalent)
• Minimum 1 years of hands-on experience building and maintaining a VDI environment using VMware Horizon with instant clone desktop pools
• Minimum 1 years of experience in desktop application troubleshooting, including use of diagnostic tools (e.g., Process Monitor, Event Viewer, Fiddler)
• Minimum 1 year of experience in a desktop engineering or dedicated end user experience engineering role

Nice To Haves

• Experience in a regulated financial services or capital markets environment
• Familiarity with ITIL service management practices
• Experience with enterprise observability or monitoring tools (e.g., Nexthink, ControlUp)
• Exposure to zero-trust network access or endpoint security tooling
• VMware Certified Professional – Desktop and Mobility (VCP-DTM)
• Microsoft Modern Desktop Administrator (MD-102)

Responsibilities

• Package and deploy applications for the end user environment using VMware AppStacks
• Troubleshoot application installation, performance, and runtime issues across desktop environments
• Maintain OS base builds including feature updates, software patches, and vulnerability remediation
• Identify and drive innovation in the end user experience; challenge legacy processes with data-driven proposals
• Apply expert-level knowledge of EUC concepts, processes, and procedures to complex technical assignments
• Design and implement automation solutions within the end user experience space
• Design, develop, debug, and implement software in support of end user engineering objectives
• Troubleshoot production issues related to desktop environment
• Resolve systems integration, compatibility, and multi-platform challenges
• Participate in on-call support rotation per assigned schedule
• Document changes, policies, procedures, and architecture diagrams
• Provide cross-training and mentoring to team members

Benefits

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Principal