Personal Banker - Tacoma | Military Boots to Banking - Veteran Initiative

Wells Fargo Bank•Tacoma, WA

11h•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch. In this frontline role, the banker builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with relevant banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, and credit applications while coordinating with branch teammates to provide a consistent, high-quality customer experience. Success in the role depends on relationship building, sound judgment, and balancing customer service with business growth. The position provides a foundation for career growth and mobility, supported by Wells Fargo training and coaching. The banker supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support. The schedule includes Saturdays. SAFE registration is required at employment, and Wells Fargo will initiate the process after the employee’s start date. Loan Originators must meet applicable LO/CFPB requirements and Wells Fargo policies. A credit report may be reviewed, and additional ongoing screening may apply. The position is not eligible for visa sponsorship. The role is posted for branch locations in Tacoma and University Place, Washington. The stated base pay range is $23.00–$31.00; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of customer-interaction experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
Must comply with Wells Fargo policies and applicable risk, regulatory, and operational requirements.
The position is not eligible for visa sponsorship.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, email, or other channels to strengthen relationships and identify ways to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in using digital capabilities.
Ability to identify customer needs and connect them with appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations and identify and escalate risk concerns.
Military experience researching and assessing questions, processes, and procedures to recommend solutions.
Military experience tracking information across multiple computer systems with a high level of accuracy.
Military experience resolving complex issues through written or verbal communication, including supply action requests, personnel record updates, benefit or pay questions, error resolution, research, and other customer needs.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
Understand customer needs through discovery-driven conversations and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Handle cash and perform teller-line activities, processing transactions accurately and following compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience and support customers’ banking needs.
Provide accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities to support branch operations, account openings, and ongoing account support.
Work a schedule that includes Saturdays.