Personal Banker Murrieta

Wells Fargo Bank•Murrieta, CA

2d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network in the Consumer Banking and Lending division. The role focuses on delivering an exceptional customer experience by building relationships, understanding customer needs, and connecting customers with appropriate bank products, services, and digital solutions. The banker helps with basic account-opening requests, service requests, and credit applications, and refers customers to other bankers or partners when appropriate. The position includes customer contact and may involve offering or negotiating terms for, or taking applications for, dwelling-secured transactions. It requires SAFE registration under the S.A.F.E. Mortgage Licensing Act and compliance with Loan Originator requirements under Regulation Z. The role also involves maintaining a cash drawer, handling and balancing cash, and completing service-related tasks. Ongoing employment is contingent on meeting applicable regulatory requirements and background standards. The schedule may include most Saturdays. This position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and regulatory requirements.
Ability to work a schedule that may include most Saturdays.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards for Loan Originator positions.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking options.
Ability to help customers succeed financially by introducing them to additional team members when appropriate.
Experience working with others on a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and interactions that demonstrate care.
Propose appropriate products, services, and digital solutions to help customers succeed financially.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customers’ needs.
Provide customers with appropriate options for bank products and services.
Refer customers’ financial needs to other bankers and partners as needed.
Maintain a cash drawer and handle and balance cash.
Complete service-related tasks as needed.
Follow applicable policies and procedures and fulfill risk and compliance obligations; escalate and remediate issues appropriately.
Support customers and employees in resolving or escalating concerns or complaints.