Personal Banker- AL-Dothan Main
About The Position
Wells Fargo is hiring an Associate Personal Banker (SAFE) for its National Branch in Dothan, Alabama. This frontline role builds customer relationships and supports everyday banking through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with relevant banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while collaborating with branch teammates to provide a consistent, high-quality customer experience. It combines customer service and relationship growth with accurate, compliant banking activities, including cash handling and teller-line transactions. Wells Fargo provides training and coaching to support career growth. A schedule that includes Saturdays is required. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. The position is not eligible for visa sponsorship.
Requirements
- At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
- Ability to work a schedule that includes Saturdays.
- SAFE registration required at the time of employment; Wells Fargo initiates the registration process after the start date.
- Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
- Ability to comply with applicable Wells Fargo policies and procedures and risk and compliance obligations.
Nice To Haves
- Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
- Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
- Comfort using digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting useful capabilities.
- Ability to identify customer needs and connect customers with appropriate solutions, including referrals when additional expertise is needed.
- Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
- Ability to follow policies and regulations while identifying and escalating risk concerns.
Responsibilities
- Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
- Understand customer needs and connect customers with relevant banking products, services, and solutions.
- Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
- Support everyday banking needs, including new account openings, service requests, and credit applications.
- Handle cash and perform teller-line activities, accurately processing transactions and maintaining compliance and operational standards.
- Use and adopt digital tools and technologies to enhance the customer experience.
- Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
- Coordinate with branch teammates to provide seamless handoffs to licensed bankers or other specialists.
- Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
- Follow applicable risk and compliance policies and procedures, and escalate and remediate issues appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
