Personal Banker - Gadsden, AL

Wells Fargo Bank • Gadsden, AL

20h • Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch in Gadsden, Alabama. This frontline role builds customer relationships through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, and credit applications, while working with branch teammates to deliver a consistent, high-quality customer experience. Success requires relationship-building, sound judgment, and balancing customer service with business growth. Wells Fargo provides training and coaching to support career development and mobility.

The position supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support. The work schedule includes Saturdays. SAFE registration is required at employment; Wells Fargo initiates the registration process after the employee’s start date. Loan originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. The position is not eligible for visa sponsorship.

Requirements

• At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
• Ability to work a schedule that includes Saturdays.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
• Loan originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
• Must comply with applicable Wells Fargo policies and risk, regulatory, and operational requirements.

Nice To Haves

• Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify ways to support customer needs.
• Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting relevant capabilities.
• Ability to identify customer needs and connect them with appropriate solutions, including referrals when additional expertise is needed.
• Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
• Ability to follow policies and regulations and identify and escalate risk concerns.

Responsibilities

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
• Understand customer needs through discovery-driven conversations and connect customers with relevant banking products, services, and solutions.
• Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
• Support everyday banking needs, including new account openings, service requests, and credit applications.
• Handle cash and perform teller-line activities, processing transactions accurately and maintaining compliance and operational standards.
• Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
• Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
• Coordinate with branch teammates to hand off customers to licensed bankers or other specialists when appropriate.
• Support branch operations by flexing between cash handling and customer banking activities, including account openings and ongoing account support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed