Assoc Patient Service Spec- Women Health, Lebanon and Mt Juliet

Vanderbilt University Medical Center•Mount Juliet, TN

13h•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking an Associate Patient Service Specialist for Women's Health in Lebanon and Mt. Juliet. VUMC is a leading academic health center dedicated to advancing health and wellness through patient care, education, and research. This role involves providing service to patients before, during, and after appointments, facilitating efficient workflow, supporting technology use, and engaging in effective communication. The position operates from 8:30 am to 5:00 pm, Monday through Friday.

Requirements

High School Diploma or GED
Relevant Work Experience
Experience Level: Less than 1 year
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, procedures, and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.

Responsibilities

Conducts patient check-in and check-out.
Manages and maintains the reception area and welcome tablets.
Impacts patient's MHAV engagement.
Schedules appointments through clinical communication or direct request and effectively communicates to patients.
Provides excellent customer service and recovers service through de-escalation with guidance.
Obtains and loads insurance coverage, performs verification, and resolves various RTE errors to ensure appropriate billing.
Utilizes payor verification websites.
Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
Ensures compliance of all HIPAA, consent, and billing forms to patients while ensuring HIPAA, consent and billing forms meet established benchmarks.
Interprets patient situations involving minors/incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.
Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
Follows a well-established process to solve routine problems where solutions are clearly prescribed.
Serves others with compassion, investing time to understand the problems and needs of others and how to provide excellent service.
Solves routine problems and raises proper concerns in a timely manner.
Listens carefully to understand issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision-making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.