Associate Patient Service Specialist PRN - Melrose Walk-In Clinic

Vanderbilt University Medical Center•Nashville, TN

5d•Onsite

About The Position

Vanderbilt Health is the region's largest comprehensive academic health system with eight hospitals and over 180 clinics. We are committed to providing world-class care, advancing medicine through patient care, education, and research, and fostering a supportive, collaborative environment where expertise is valued and uniqueness is celebrated. We aim to unite talented, compassionate people to bring advanced care to our communities. The Vanderbilt Health Walk-In Clinics offer convenient, high-quality urgent care for non-life-threatening illnesses and injuries. Staffed by board-certified physicians, nurse practitioners, and physician assistants, these clinics diagnose and treat a wide range of conditions. They are open seven days a week with extended hours and provide on-site diagnostic services like lab testing, EKGs, and X-rays with immediate results. Referrals to specialists are also available. With multiple locations and interpreter services, Vanderbilt Health is dedicated to accessible, patient-centered care.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Less than 1 year of relevant work experience.
High School Diploma or GED.

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
Additional duties may be assigned.