Assoc Patient Service Spec PRN, Belle Mead and Green Hills

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking an Associate Patient Service Spec to provide service to patients, either pre-appointment, during, or post-appointment, with regular guidance. This role may involve inbound/outbound telephone calls, cash management, appointment scheduling, processing insurance updates, and patient check-in/check-out. VUMC is a community dedicated to advancing health and wellness through patient care, education, and research, fostering an environment where everyone can thrive and their uniqueness is celebrated. The organization is committed to making healthcare personal and is the largest private employer in Middle Tennessee, with a growing team and expanding footprint.

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Relevant Work Experience
Less than 1 year Experience Level
High School Diploma or GED

Responsibilities

Conducts patient check-in and check-out.
Schedules appointments through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Ensures point of service collections.
Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.
Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
Follows a well-established process to solve routine problems where solutions are clearly prescribed.
Has basic job knowledge of systems and procedures that are common to own job.
Individually contributes to the team.
Serves others with compassion, investing time to understand the problems, needs of others and how to provide excellent service.
Solves routine problems and raises proper concerns in a timely manner.
Listens carefully to understand issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Displays understanding of how personal actions will impact departmental resources.
Uses accurate information and good decision making to consistently achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.