Part Time Associate Patient Care Coordinator

UnitedHealth Group•Mukwonago, WI

10d•$16 - $29•Onsite

About The Position

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Requirements

High School Diploma/GED
1+ years of customer service experience in an office setting or professional work environment
Beginner level of proficiency with Microsoft Office products
Ability to work the following rotating schedule: Week 1: Wednesday and Thursday from 9:30am – 6:00pm, Week 2: Monday, Tuesday and Wednesday from 9:30am – 6:00pm, Saturday from 8:00am – 12:00pm, Week 3: Sunday from 8:00am – 12:00pm, Monday, Tuesday and Wednesday from 9:30am – 6:00pm, Week 4: Tuesday and Wednesday from 6:45am – 3:15pm, Friday from 9:30am – 6:00pm
Must be 18 years of age OR older

Nice To Haves

Experience in a medical office or hospital admitting/registration office
Knowledge of medical terminology
Experience with electronic medical records system
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Responsibilities

Complete patient registration, verify demographics/insurance, and maintain accurate patient records
Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met
Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs
Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies
Route patient concerns, refill requests, and other clinical communications to the appropriate care team
Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR
Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations
Utilize EMR and other required systems and applications to support patient access and operational workflows
Maintain an organized reception area, monitor patient flow, and support a positive patient experience