Associate Patient Care Coordinator

UnitedHealth Group•New London, CT

7d•$16 - $29•Onsite

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians Pediatrics has an immediate opening for a friendly, patient focused and detail-oriented Associate Patient Care Coordinator to join our team. The position is full-time (40 hours/week) Monday – Friday 8:00 AM – 6 PM and rotating Saturdays 8:00 am to noon. May be asked to float to local practices in the region for coverage. Office Location: 495 Gold Star Highway Groton, CT

Requirements

High School Diploma/GED
1+ years of customer service experience
Access to reliable transportation & valid US driver’s license

Nice To Haves

Experience as a receptionist in a healthcare setting
Experience working with an electronic health record

Responsibilities

Greet patients and conduct check-in process
Collect or verify demographic information, including key demographic fields
Load or update insurance information as needed
Verify eligibility and flag appointment accordingly
Scan insurance card(s)
Collect co-payments and outstanding balances
Post payments received in practice management system and provide system-generated receipts
Acknowledge patients in PM
Schedule appointments using approved scheduling guidelines
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
Monitor administrative tasks in the EHR and respond timely
Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner always and maintaining patient confidentiality
Perform other duties as assigned