Associate Patient Care Coordinator Per Diem

UnitedHealth Group•Chandler, AZ

3d•$16 - $29•Onsite

About The Position

Employing excellent customer service skills, the Per Diem Associate Patient Care Coordinator is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process. Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

High School Diploma/GED
1+ years of experience in customer service, preferably in a healthcare environment
Ability to work on the following schedule: Sunday, Monday, Tuesday and Wednesday from 6:00 PM – 6:30 AM

Responsibilities

Appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability
Verifying payer sources
Assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government-based payment assistance programs
Ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered
Determines and collects the patient's financial liability and/or arranges payment plans
Is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities