Associate Patient Access Representative - League City

UT MD Anderson Cancer Center • League City, TX

4d • Hybrid

About The Position

The Access Operations Department plays a vital role in ensuring patients connect seamlessly with the care they need by supporting scheduling, patient access services, and operational efficiency that enables clinical teams to focus on delivering exceptional cancer care. The Associate Patient Access Representative serves as a key point of contact for patients beginning their care journey. The Associate Patient Access Representative supports registration, documentation, scheduling, and patient communication activities while ensuring accuracy, compassion, and operational excellence. The Associate Patient Access Representative works closely with patients, referral sources, providers, and care teams to create a positive and efficient experience.

Requirements

• High School Diploma or Equivalent
• Two years Healthcare, insurance, or related field.
• Must pass pre-employment skills test as required and administered by Human Resources.

Nice To Haves

• Experience with patient registration, including experience with patient access.
• Proficiency with Epic or another electronic health record system is also preferred.

Responsibilities

• Gather and verify complete patient demographic and financial information to ensure smooth registration and financial screening processes.
• Communicate cost estimates, financial assistance options, and other relevant details to patients, helping them navigate their care with confidence.
• Ensure compliance with all required documentation, forms, and consents to maintain accuracy and efficiency.
• Serve as a primary contact for new patients, referral sources, and providers, offering prompt, professional, and compassionate communication both by phone and in person.
• Apply medical acceptance and scheduling criteria to ensure efficient clinic operations and timely access to care.
• Support departmental initiatives to improve patient access and workflow efficiency through new tools, processes, and technologies.
• Accurately document all patient interactions, payor communications, and treatment team updates while maintaining attention to detail and timeliness.
• Perform other duties as assigned.
• Deliver outstanding service by consistently meeting or exceeding departmental metrics for response time, service quality, and patient satisfaction.
• Use active listening and empathy to address patient concerns and coordinate effectively across teams to resolve issues quickly.
• Ensure warm transfers and positive communication in every interaction—reflecting MD Anderson’s commitment to compassionate care.
• Additional duties as assigned.

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED