Associate - Order Fulfillment

Holt Renfrew•Calgary, AB

9d•Onsite

About The Position

Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow, fostering inspiration through partnerships with iconic luxury brands and commitments to corporate social responsibility. The Associate, Order Fulfillment defines the luxury lifestyle shopping experience by building lasting relationships with people, customers, and partners. This is achieved by providing timely and accurate fulfillment of customer orders, which directly impacts sales and the overall customer experience.

Requirements

High school diploma
Very detailed oriented
Proficient with computers and systems (POS, IP , CTS , SAP, etc)
Highly service-oriented with exceptional organizational and follow up skills

Responsibilities

Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management
Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor footwear items for mismates, product for quality, newness, and damages, and label orders for correct destination
Updating and maintaining all systems accordingly by following up on order notifications on the portal and Apps, prioritizing and actioning all orders based on time sensitivity, picking, shipping, and confirming all orders in a timely manner, and securing and safely storing all orders as required
Processing of customer returns that are shipped back to stores by tracking, monitoring and logging all store returns, reviewing returned merchandise to ensure customer order and returned product match the original order number, checking for any customer notes on file from Customer Service Center, confirming all return dates fall within the policy window, and examining merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Work with cross functional teams to achieve high compliance of fill rates
Provide feedback to system administrator on overall program
Resolve compliance issues in a timely manner
Ensure CTS / Online Sales policy and procedure are adhered to
Other duties and tasks as assigned
Track, record system report management
Maintain high order fulfillment rate
Update cancelled reports twice per week and notify sales associates
Maintain filing system
Order and replenish Wrap & Pack supplies as required based on volume
Ensure compliance with privacy policies, regulations, and cyber security measures