Associate, Order Confirmation

Shoppers Drug Mart•Richmond Hill, ON

2d•CA$19 - CA$24•Onsite

About The Position

Reporting directly to the Supervisor, Supply Chain, the Associate, Order Confirmation plays a key role in the daily operations of the Central Pharmacy Services fulfillment process. This position is responsible for confirming orders, supporting customer service inquiries, and ensuring accurate data entry to maintain the integrity of pharmacy records. Your contributions help ensure timely and accurate delivery of medications to stores, supporting patient care across the network.

Requirements

Post-secondary education in Pharmacy, Business Administration, or a related field.
1–2 years of experience in customer service, preferably in a high-volume or call center environment.
Strong written and verbal communication skills, with the ability to interact effectively across all levels.
Excellent organizational and time management abilities, with a proven ability to handle multiple priorities.
Proficient computer skills and the ability to quickly navigate various software systems.
High level of accuracy and efficiency in data entry, particularly for prescription-related information.
Demonstrated ability to prioritize tasks and adapt to shifting demands in a dynamic environment.
Comfortable working in a fast-paced setting where attention to detail and precision are essential.
Capable of performing repetitive tasks with speed and consistency over extended periods.
Flexible and adaptable, with a positive, collaborative, and team-oriented mindset.
Able to work independently with minimal supervision.
Ability to work on occasional Stat holidays, depending on business needs.

Nice To Haves

Previous experience in a pharmacy setting or healthcare-related role is an asset.

Responsibilities

Communicate with stores via phone and email on a scheduled daily basis to verify compliance pack orders and ensure order accuracy.
Accurately verify prescription details such as counts, batch information, start date and order confirmations reference number into system records and ensure all verified information is consistently copied and maintained in the designated Microsoft Excel spreadsheet for accurate tracking and reporting.
Support store associates and pharmacists by troubleshooting transmission issues related to automated ordering processes.
Collaborate effectively with the CPS support and IT teams to support store operations and resolve IT-related issues and incidents, ensuring timely follow-up and resolution.
Deliver a high level of customer service to store staff through prompt, professional, and solution-focused support.
Work closely with internal pharmacists and the production team to escalate and resolve any operational issues.
Access and manage NCTM confirmations through the government’s e-Sign platform to ensure regulatory compliance.
Utilize Microsoft Excel to analyze, interpret, and summarize data for reporting and continuous improvement purposes.
Provide clear and concise written updates and reports on outstanding issues as needed.