Optometrist-Okemos, MI-LensCrafters

EssilorLuxottica Group•Okemos, MI

1d•Onsite

About The Position

LensCrafters is seeking an Associate Optometrist to join their team. This role is responsible for delivering the brand promise, enhancing the customer experience, and achieving key results through collaboration and teamwork. The Associate Optometrist will ensure patients receive the highest quality Optometric care by performing clinical protocols, maximizing results, and contributing to practice growth through strong partnerships with store leadership and the team. This individual will serve as a leading ambassador of the LensCrafters brand, driven by passion and high standards to exceed expectations.

Requirements

Doctor of Optometry
Commitment to quality patient care
Knowledge of current Optometric theory & technology
Strong communicator & listener
Problem solving ability
Solid Organization skills

Responsibilities

Ensures executional excellence & winning results in partnership with the MOD & store team.
Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
Ensures Brand is known as the leading optical provider within the community.
Operates as successful stakeholder to all leaders within the organization & local market.
Places the patient/customer 1st & delivers excellent service.
Strives to exceed expectations on all KPIs.
Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: Address all patients/customers visual life style needs, Make eyewear recommendations based on patients/customers’ needs, Explain each step of the eye exam; listen carefully to patients/customers, Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being, Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam.
Conducts all services in accordance with protocol & accepted standards of care.
Ensures all patients receive accurate diagnosis & appropriate recommendations.
Establishes a positive Doctor/patient relationship.
Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
Ensures office systems are maintained.
Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
Provides effective training & guidance to team members making use of Company provided programs.
Delivers clear, motivating & constructive feedback in a timely manner to all associates.
Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
Encourages associate decision making at the level closest to the patient.
Maximizes partnerships through leadership, participation & involvement.
Takes pride in the appearance of the office.
Maintains safe working environment for all associates/patients.
Leads by example.