Assoc Ops Support Analyst

Citi • New York, NY

1d • $61,280 - $85,520

About The Position

The Associate Operations Support Analyst provides day-to-day operations support in alignment with Citi’s operations support infrastructure and processes. Work includes maintaining records and documentation, storing and retrieving records, maintaining accounts, imaging, and opening accounts in coordination with the Operations - Core Team. The analyst also serves as a liaison among operations staff, relationship managers, project managers, custodians, and clients.

The role works within the Safebox Vault Operations team to keep processes compliant with state reporting deadlines. It supports intake and outbound processes, including client requests, escheatment, destruction, and auction activity. The analyst may participate in branch closing and relocation project calls, present progress, prepare reports, conduct training, field questions, and work with Legal to provide responses. Issues involving Safebox Accounting and Radio Frequency Identification systems, as well as safe deposit administration, must be escalated immediately to management.

The analyst is expected to maintain professionalism and tact with internal and external customers, support branches with urgency, and appropriately assess risk. This includes complying with applicable laws, rules, regulations, and policies; exercising sound ethical judgment; safeguarding the firm, its clients, and assets; and transparently escalating, managing, and reporting control issues. Other job-related duties may be assigned as required.

Requirements

• 0–2 years of relevant experience preferred.
• Knowledge of basic banking and services.
• Proficiency in Microsoft Office.
• Proven problem-solving and negotiation skills.
• Clear and concise written and verbal communication.
• Bachelor’s degree, university degree, or equivalent experience.

Responsibilities

• Participate in a dual-control team performing intake and outbound processes, including client requests, escheatment, destruction, and auction.
• Run and analyze reports, such as vault inventory reports, to identify New York boxes with drill dates ten years or earlier for potential auction of contents.
• Manage the auction process by identifying, cataloging, and reconciling the sale of customer property in accordance with state-mandated regulations.
• Research and interpret standard information and identify inconsistencies in data or results.
• Assist in training team members on drill processes and provide testing assistance for production validation.
• Prepare basic presentations for management and audit.
• Support trouble-ticket resolution.
• Work with the Safebox Vault Operations team to keep processes in compliance with state reporting deadlines.
• Participate in branch closing and relocation project calls; present progress, create reports, conduct training, field questions, and work with Legal to provide responses.
• Immediately escalate issues concerning Safebox Accounting and Radio Frequency Identification systems, and safe deposit administration, to management.
• Maintain professionalism and tact when interacting with internal and external customers, and provide urgent support to branches and clients.
• Assess risk appropriately, comply with laws, rules, regulations, and policy, safeguard Citi, its clients, and assets, and transparently escalate, manage, and report control issues.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including planned vacation, unplanned sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level