Associate Operations Representative – ATM/Business Deposits

Royal Bank of Canada • Saanich, BC

10d • Onsite

About The Position

As an Account Services Representative, you will be responsible for processing routine data entry and on-line input of transactions, using a basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy, and production. This role is not sales-oriented. The hours of operation are Monday to Friday, 6:00 AM - 4:00 PM. This position is an entry-level role for casual hours, requiring availability Monday through Friday.

Requirements

• Must be able to lift 50 pounds.
• Must be available 5 days a week; working a variety of shifts between 6:00 am - 4:00 pm.
• Position is required to cover vacation and peak volumes (weeks of Christmas and summer, May thru Sept).
• Ability to work on tight timelines and high volumes of work in a production environment.
• Numeric keyboard skills is a must.

Nice To Haves

• Achievement Motivation
• Cash Handling Experience
• Team Player

Responsibilities

• Provides consistent service within established Client Service Commitments for each department.
• Ensures all documents are examined for completeness and accuracy, and takes appropriate steps to correct for the client.
• Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
• Employees understand and accept change as it relates to their role and commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures, standards, and guidelines.
• Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed, and understood.
• Employee takes personal accountability for high achievement; actively participates in coaching opportunities and learning opportunities to improve their individual and team contribution.
• Demonstrate six Principles of Problem Resolution: (Assume the client is right, Take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed