Associate Operations Representative – ATM/Business Deposits

RBC • Victoria, PE

1d • Onsite

About The Position

As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours of operation are Monday to Friday, 6:00 AM - 4:00 PM. NOTE: This position is an entry level to work casual hours. You must have availability Monday - Friday.

Requirements

• Must be able to lift 50 pounds
• Must be available 5 days a week; working a variety of shifts between 6:00 am - 4:00 pm
• Position is required to cover vacation and peak volumes (for us weeks of Christmas and summer, May thru Sept )
• Ability to work on tight timelines and high volumes of work in production environment
• Numeric keyboard skills is a must

Nice To Haves

• Achievement Motivation
• Cash Handling Experience
• Team Player

Responsibilities

• Provides consistent service within established Client Service Commitments established for each department.
• Ensures all documents are examined for completeness and accuracy, and takes appropriate steps to correct for client.
• Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
• Employees understand and accept change as it relates to their role and commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
• Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.
• Employee takes personal accountability for high achievement; actively participates in coaching opportunities, and learning opportunities to improve their individual and team contribution.
• Demonstrate six Principles of Problem Resolution: (Assume the client is right, Take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed