Associate, Operational Strategy & Services

The RMR Group•Atlanta, GA

5h•Onsite

About The Position

Reporting to the Senior Manager, the Associate will serve as a key team member of the Residential Strategic Operations team, leading the development, execution, and continuous improvement of communication strategies, operational initiatives, and data-driven insights across the RMR Residential portfolio. This role is responsible for managing internal communications to the onsite operations teams, ensuring messaging is clear, engaging, and actionable, while supporting change management initiatives that drive adoption, performance, and operational excellence. The Associate will play a critical role in connecting strategy to execution - supporting the rollout of key initiatives, developing field-facing communications, and leveraging operational data and KPIs to identify opportunities, drive performance, and inform decision-making. This role will also support the development and management of the organization’s operations portal, serving as a centralized hub for communications, reporting visibility, and resources for onsite teams. A successful candidate will be highly organized, creatively driven, data-informed, and passionate about improving how teams communicate, execute, and deliver results.

Requirements

2–4 years of experience in communications, operations, or a related role (multifamily, retail, hospitality, or service environment preferred)
Strong written and verbal communication skills, with the ability to tailor messaging across audiences
Experience creating presentations and communication materials (PowerPoint proficiency required)
Strong organizational and project management skills, with ability to manage multiple priorities
Analytical mindset with the ability to interpret data and translate insights into action
Experience or interest in working with data tools (Power BI, Excel, or similar platforms)
Ability to think strategically while executing at a high level of detail
Strong collaboration skills and ability to partner cross-functionally

Nice To Haves

Experience supporting change management initiatives in a large organization
Exposure to communications platforms such as intranet systems, Microsoft newsletters, or similar tools
Familiarity with BI dashboards and performance reporting
Experience working with or supporting SOP development and operational standards
Comfort leveraging AI tools to improve efficiency, communication quality, and analytical output

Responsibilities

Serve as the lead for all residential field communications, ensuring clarity, consistency, and engagement across messaging
Develop and execute communication strategies for key initiatives, including change management plans and operational rollouts
Create high-quality, audience-specific communications tailored to executive leaders, regional leaders, and onsite teams
Support and enhance modern communication methods, including tools such as Microsoft newsletters and Viva Engage
Drive engagement across communication platforms to build a culture of recognition, idea-sharing, and best practices
Support the development and execution of change management plans across the organization
Partner with stakeholders to drive initiative adoption, identify barriers, and implement solutions
Assist in building structured rollout plans, communication cadences, and success tracking mechanisms
Support company-wide initiatives and strategic programs
Lead ongoing development and maintenance of operations platform, ensuring it serves as a one-stop shop for field teams
Gather feedback from field and leadership teams to continuously improve platform usability and effectiveness
Oversee SOP management, updates, and communication across the organization, and provide administrative support to the Policy Review Committee through documentation, coordination, and tracking of policy updates.
Monitor and analyze operational KPIs and performance metrics
Support development and enhancement of BI dashboards and reporting tools
Assist in translating data into actionable insights for leadership and field teams
Partner with BI and analytics teams to improve reporting accessibility and usability
Prepare executive summaries and analysis of performance, including quarterly audit insights
Develop PowerPoint presentations and materials for company-wide communication
Support storytelling through data, visuals, and structured messaging
Assist in preparing executive-level updates, summaries, and communications