Associate, Operation Services
About The Position
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Requirements
- High school diploma, GED, or equivalent required
- 3+ years of relevant experience in client operations, mortgage servicing, property tax data production, or banking operations required.
- Demonstrated experience successfully managing high-volume task inventories and meeting strict client-driven Service Level Agreements (SLAs) required.
- Strong critical thinking skills with a proven capacity to synthesize data from multiple public and private sources to solve operational problems independently required.
- Technical proficiency in conducting research, manipulating datasets, and compiling complex reports inside database systems required.
- Excellent verbal and written communication skills with a track record of providing clear, professional status updates during direct client interactions required.
- Demonstrated adaptability when navigating changing workflows, client requirements, and operational priorities required.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Consistently deliver superior, direct client service and account support in a fast-paced, high-volume production environment, ensuring absolute alignment with company standards and client-driven Service Level Agreements (SLAs).
- Manage and prioritize assigned process queues and complex inventory lines independently to meet strict operational deadlines and mitigate risk for premium property loan portfolios.
- Own the execution of intricate research, data analysis, and investigation for complex property tax cases, leveraging internal departments, public agencies, and advanced third-party subscriptions.
- Leverage deep process, system, and client knowledge to independently synthesize information from multiple sources, fill missing data gaps, and solve complex operational challenges.
- Perform advanced reporting tasks, query and manipulate complex datasets, and process highly technical departmental documentation requiring comprehensive functional knowledge.
- Apply advanced data findings to workflow applications, forms, and databases to actively streamline operational workflows and improve production efficiencies.
- Maintain meticulously organized, accurate files and secure documentation of client interactions, tax research records, and historical service requests.
- Actively contribute to organizational growth by engaging in additional projects, including continuous improvement initiatives, cross-training, and the peer mentorship of junior team members.
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
