Associate, Operation Services, Correspondence Services

Cotality • Dallas, TX

4d • Onsite

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Requirements

• High school diploma or equivalent.
• Basic computer literacy, effective written and verbal communication, and strong attention to detail.
• A basic understanding of customer service principles and client operations.
• Ability to follow instructions closely and work well within a collaborative team environment.

Responsibilities

• Respond to basic customer questions and handle routine operational tasks.
• Deliver service that consistently aligns with established company standards and SLAs.
• Work closely with team members under direct supervision to ensure high client satisfaction.
• Access public information and market resources to perform simple data analysis for client requests.
• Document and track all client interactions, requests, and transactions accurately.

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED