Associate Network Engineer

Ameriprise Financial Services, LLC•Minneapolis, MN

22h•$74,800 - $100,000

About The Position

Provide systems administration (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems. This is a US 2nd-shift role, Tues-Sat, 1:30pm-10pm CST. Key Responsibilities Maintain, monitor and manage assigned hardware and/or software systems, to include execution and/or oversight of vendors for the following: establish and maintain network and user environments, storage and security, and/or end-user computers and other computer peripherals; install and configure software, systems and updates as needed; install, configure and administer server hardware and software, peripherals, services, settings, directories, storage, etc. per standards and requirements. Provide level-2 support for assigned systems. Serve as an escalation point for specific assigned area of expertise, field technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues. Perform troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence. Instruct users in the correct use of equipment or software as required. Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners. Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure appropriate reaction and resolution to issues. Create, implement, and maintain monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis). Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service. Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve performance and overall health of the environment. Perform daily backup operations, ensure all required file systems and systems data are successfully backed-up to the appropriate media, recovery tapes or disks are created, and media is managed in accordance with established best practices.

Requirements

Associate degree or equivalent.
3-5 years of relevant work experience.
3-5+ years of increasingly complex and sophisticated systems administration experience.
Tech skill-set/experience will vary by position.
2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment.
3+ years of broad systems experience in several of the following IT areas: servers, networking, security, database, web hosting, desktop, capacity planning, and performance analysis (using tools such as jprobe, junit, TPM, etc.).
Advanced F5 Experience in the following: LTM; GTM; APM; and ASM, Developing iRules.
Palo Alto Firewall experience.
DNS – troubleshooting experience.
Proven analytical and problem-solving abilities.
Experience installing and maintaining server hardware and peripherals.
Knowledge and design experience with virtualized systems (LPARs, WPARs, VMs, Containers, etc.).

Nice To Haves

Preferred certifications: ITIL Foundation.
Working knowledge of LAN/WAN network infrastructure: cabling, switches, routers and hubs, and acceleration/de-duplication devices.
Experience writing scripts in one or more of the following administrative languages: a shell, Tk, Perl, VBScript, python.
Broad knowledge in some of the following networking areas: Routing, Switching, Security, Firewalls, SASE, Proxy, AWS networking, Azure Networking.
Conceptual knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers.
Confident and comfortable taking the lead by establishing command and control during troubleshooting or recovery scenarios.
Strong communication and organizational skills with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline – to include coordinating the work others and ensuring outcomes meet expectations.
Strong analytical and problem solving skills, with proven ability to collect and present meaningful system statistics and other metrics.
Experience with Automation (Ex.: Ansible, Terraform).

Responsibilities

Maintain, monitor and manage assigned hardware and/or software systems, to include execution and/or oversight of vendors for the following: establish and maintain network and user environments, storage and security, and/or end-user computers and other computer peripherals; install and configure software, systems and updates as needed; install, configure and administer server hardware and software, peripherals, services, settings, directories, storage, etc. per standards and requirements.
Provide level-2 support for assigned systems.
Serve as an escalation point for specific assigned area of expertise, field technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues.
Perform troubleshooting and diagnosis for system failures.
Recommend and implement fixes/improvements to prevent recurrence.
Instruct users in the correct use of equipment or software as required.
Develop and implement systems administration operational processes, procedures, and associated documentation.
Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Ensure appropriate reaction and resolution to issues.
Create, implement, and maintain monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis).
Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service.
Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve performance and overall health of the environment.
Perform daily backup operations, ensure all required file systems and systems data are successfully backed-up to the appropriate media, recovery tapes or disks are created, and media is managed in accordance with established best practices.

Benefits

We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

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