Associate Network Engineer
About The Position
The Associate Network Engineer provides installation, maintenance, and support for Sanford Health's local area and wide area network infrastructure to ensure reliable, secure, high-performance data, video, and voice communications. This is an entry-level technology professional role responsible for supporting, maintaining, and learning enterprise network infrastructure across Sanford Health locations and services. The role focuses primarily on fulfilling service requests and planned network work through ServiceNow, including configuration updates, provisioning activities, documentation maintenance, and operational support under the guidance of experienced network engineers. This position is designed for individuals building a career in networking who want hands-on experience supporting large-scale healthcare infrastructure. While troubleshooting is part of the job, this position is not primarily a break/fix incident-response role and has minimal involvement in network project work. Instead, the role is focused on daily operational tasks, service delivery, and maintaining reliable network services while developing foundational enterprise networking skills. The ideal candidate demonstrates strong technical aptitude, attention to detail, a desire to learn, and the ability to work collaboratively within a team that supports reliable and secure network infrastructure critical to healthcare delivery. This role is approximately 90% remote; however, candidates must reside within one hour of a Sanford Health major medical center and possess a valid driver's license and reliable personal vehicle to support occasional on-site responsibilities and regional travel requirements.
Requirements
- Associate degree or higher in Networking, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
- 0-2 years of professional experience in networking, information technology, technical support, or related fields
- Foundational understanding of: TCP/IP, Basic routing and switching, VLANs, WAN/LAN technologies, Wireless networking fundamentals, VPN concepts, Basic network troubleshooting methodologies
- Strong desire to learn enterprise networking technologies and operational processes
- Ability to follow documented procedures and manage assigned work effectively
- Ability to work effectively in a primarily remote environment
- Strong written and verbal communication skills
- Valid U.S. driver's license with a satisfactory driving record
- Access to a reliable personal vehicle and ability to travel to Sanford Health facilities as needed to support operational, training, and business requirements
- Must reside within approximately one hour of a Sanford Health major medical center and be able to travel to regional locations as needed
Nice To Haves
- Bachelor's degree in Networking, Information Technology, Computer Science, or related field
- Completion of networking coursework, internship experience, lab experience, or technical projects related to networking
- Familiarity with Cisco networking technologies
- Exposure to DNS, DHCP, IPAM, or related network services
- Familiarity with ServiceNow or other IT service management platforms
- Experience supporting users, systems, or infrastructure in a technical environment
- Understanding of operational documentation and change management processes
- Industry certifications such as CCNA, CompTIA Network+, or similar certifications are a plus
Responsibilities
- Fulfill network-related service requests through ServiceNow, including standard changes, configuration updates, and infrastructure support tasks
- Assist with the support and maintenance of enterprise network infrastructure across multiple locations and care environments
- Perform planned network changes and operational tasks under established standards, procedures, and change management practices
- Learn and support technologies including routing, switching, wireless networking, WAN/LAN connectivity, and related network services
- Assist with the administration and maintenance of core network services, including DNS and IP address management (IPAM)
- Work within a primarily Cisco and Infoblox environment while developing technical expertise
- Maintain accurate documentation including network diagrams, procedures, standards, and configuration information
- Collaborate with network engineers, IT teams, vendors, and site stakeholders to complete service requests and operational work
- Provide operational support for network upgrades, hardware replacements, and lifecycle management activities led by senior engineers
- Develop troubleshooting skills through mentorship and hands-on support activities
- Contribute to stable and secure network operations that support clinical, long-term care, and critical care environments
- Participate in a weekly rotating on-call schedule after completing required training and onboarding
Benefits
- Opportunities for mentorship, professional development, certification growth, and career advancement within the Network Engineering team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
